Last updated: 10 September 2026
1. Data Controller
This Privacy Policy explains how Turbo Drayv EOOD (Турбо Драйв ЕООД), operator of the Peptique Europe brand, processes personal data when you use peptique-europe.com.
Controller: Turbo Drayv EOOD (Турбо Драйв ЕООД)
Address: Ul. Pirinski Prohod 47, Sofia 1680, Bulgaria
Privacy and general contact: peptique.europe@gmail.com
2. Personal data we collect
Depending on how you use the website, we may process:
- first and last name;
- telephone number and email address;
- delivery address, city and postal code;
- order information, products, value and order status;
- payment method and order payment status;
- correspondence with us and order notes;
- review information, including name, rating, review text and association with a verified order;
- technical information such as IP address, browser/device information, logs and security data;
- where necessary, normalized phone and/or email information used to prevent abuse and repeated uncollected shipments.
3. Purposes of processing
We process personal data to:
- receive, confirm, process and deliver orders;
- process and verify payments;
- send transactional emails about orders;
- provide customer support;
- handle complaints, returns and refunds;
- prevent fraud, abuse and repeated uncollected shipments;
- administer and publish customer reviews;
- comply with accounting, tax and other legal obligations;
- maintain security, diagnose issues and improve the website.
4. Legal bases
Depending on the processing activity, our legal bases under the GDPR include:
- performance of a contract or steps taken before entering into a contract;
- compliance with a legal obligation;
- our legitimate interests, including security, fraud prevention, protection of our business and customer service;
- your consent where required, including for optional analytics or marketing technologies.
5. Payments and service providers
We use specialist providers that may process data on our behalf or, depending on the service, as independent controllers, including:
- Resend – transactional email delivery;
- Supabase – database and storage infrastructure;
- Vercel – website hosting and delivery.
If optional analytics or advertising tools are enabled, this policy will be updated and consent will be requested where required by applicable law.
6. International transfers
Some service providers may process information outside the European Economic Area. Where required, appropriate GDPR safeguards are used, such as adequacy decisions and/or Standard Contractual Clauses.
7. Retention
We retain personal data only for as long as necessary for the relevant purpose. Order and payment records may be retained for periods required by applicable accounting and tax law. Correspondence, complaints, security records and abuse-prevention information are kept for a reasonable period needed to protect legitimate interests and resolve disputes.
8. Cookies and similar technologies
The website may use strictly necessary cookies and local storage for functions such as language selection, cart storage and administrative sessions. Optional analytics or advertising cookies are used only if enabled and, where applicable law requires it, after appropriate consent.
9. Your rights
Subject to the conditions in the GDPR, you may have the right to:
- access your personal data;
- correct inaccurate information;
- request deletion;
- restrict processing;
- object to processing based on legitimate interests;
- data portability;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP/KZLD).
To exercise your rights, contact peptique.europe@gmail.com. We may request reasonable information to verify your identity.
10. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. No online system can guarantee absolute security.
11. Updates
We may update this Privacy Policy from time to time. The current version will always be published on this page together with its last-updated date.